Help Center
Need help with your RYVL product? We’re here to help.
Browse the support topics below or contact our Customer Support team if you require further assistance.
Email: info@ryvl-nz.com
Warranty
Learn what is covered under the RYVL Limited Warranty, warranty periods and how to submit a warranty claim.
Returns & Refunds
Read our return policy, eligibility requirements and return request procedure before returning any product.
Product Care
Learn how to properly clean, inspect and maintain your RYVL products to maximise performance and product life.
Shipping Information
Find information about shipping destinations, delivery times, order processing and freight.
Frequently Asked Questions (FAQ)
Find answers to common questions about products, orders, warranties, shipping and installation.
Spare Parts & Service
Replacement parts may be available for selected RYVL products.
Where a product issue falls outside warranty coverage, RYVL may still be able to assist with replacement parts, technical guidance or repair options, subject to parts availability and product condition.
Replacement parts, servicing, inspections and associated shipping costs outside warranty are the responsibility of the customer.
Contact Support
If you cannot find the answer you’re looking for, please contact us.
Email: info@ryvl-nz.com
Please include:
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Your order number (if applicable)
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Product name
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Description of the issue
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Clear photographs where relevant
Our team will respond as soon as reasonably possible.