Spare Parts
RYVL is committed to supporting our customers beyond the warranty period whenever reasonably possible.
Replacement parts may be available for selected RYVL products, subject to product model, production status and parts availability.
Availability of replacement parts may vary depending on product age, design updates and supplier availability.
Parts Request
To request replacement parts, please contact RYVL Customer Support.
Email: info@ryvl-nz.com
Please include:
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Your order number (if available)
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Product name or model
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A description of the part or issue
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Clear photographs of the product
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Clear photographs of the damaged area, where applicable
Providing clear photographs helps us assess the issue accurately and recommend the most appropriate replacement part or repair solution.
Warranty & Spare Parts
Damage resulting from misuse, accidental damage, inadequate maintenance, corrosion, improper storage, unauthorised modification or normal wear and tear is not covered under the RYVL Limited Warranty.
Where a repair falls outside warranty coverage, RYVL may still be able to provide replacement parts or technical assistance, subject to parts availability.
Replacement parts, inspections, servicing, repairs and associated shipping costs for non-warranty claims are the responsibility of the customer.